Has my order shipped?
Click the TRACKING ORDER link to check your orders status. Most orders ship next business day.
How do I change quantities or cancel an item in my order?
Click the Contact Us link to edit your order. Please note that once an order has begun processing, or has shipped, the order is no longer editable.
How do I track my order?
Click the TRACKING ORDER link to track your order.
How long does my order take to ship?
Orders are expedited and processed quickly. They are shipped out the same or next business day from when the order is received, excluding holidays.
How long is shipping time?
Shipping time is generally three to five business days within the United States. Two-day Priority shipping is an average of two days in the contiguous United States, three days for Hawaii and Alaska. Allow two to four weeks for shipping outside of the United States and Canada.
My order never arrived.
Click the TRACKING ORDER link to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the carrier to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the TRACKING ORDER link to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I return an item?
Original sales receipt must accompany returns.
Unless otherwise stated as part of a promotion, we accept returns for exchange or refund 30 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage
- within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days stated in that item's particular item description
If an item is received damaged or is incorrectly shipped by Miracle Stretch® please contact Customer Support immediately.
Refunds are contingent upon inspection of item(s) once received.
You must contact us at (800) 640-3725 within 30 days if you intend to return any item; you will be provided a Return Merchandise Authorization (RMA) number which you will need to provide with your receipt or packing slip. Products returned within 30 days will be issued a refund (less s&h). Please allow up to 2-3 weeks for credits to appear on bank statement. Items returned after 30 days and without contacting Miracle Stretch® in advance will not be refunded.
Customer is responsible for shipping costs on returned merchandise.
Write: 342 N. Water Street Suite 600 Milwaukee, WI 53202
Customer Service: (800)640-3725